Frequently Asked Questions:
How do I contact you? Via the CONTACT US form on our website. We advise against contacting us via our socials because messages/comments can easily be missed.
How much is postage and packaging?
- 1 or 2 Activity Packs P&P £2.00 – 1st class Royal Mail
- 1 or 2 Activity Packs P&P FREE– 2nd class Royal Mail
- 3+ Activity Packs P&P FREE 2nd class– flat rate Royal Mail (So if you order 3 to 100+ copies, FREE POSTAGE)
All orders are typically dispatched on the same day. Please allow for Royal Mail’s delivery times on top of this.
Do you post outside of the UK? We only post to within the UK at the moment. But please do CONTACT US to see if we can arrange international shipping for you.
How will my activity pack/s be packaged? We wrap each pack in sustainably produced chemical-free tissue paper and box them in letter-box size postal boxes (unless you have a large order, it will come packaged the same way, but inside a larger box).
We are a business, can I stock your products? Yes, please get in touch to arrange a chat with us via our CONTACT US form.
My order has not arrived what can I do? If your order does not arrive within 14 days, contact us via our CONTACT US form with your order number, so we can check the details and resend it to you. Missing orders must be reported within 30 days.
We use the name ‘Father Christmas”, is this name used in the elf packs too?
No, in the “Happy Elf Activities” pack, the only prop cards which refer to “Santa” in the pack are “The Happy List” certificate and the “Day Off” slips. However, we have included optional downloads for these (via the QR code on “The Happy List” page) with a blank space at the bottom so you can print one off and add your preferred signature.
In “The Bossy Elf’s Terrible Tasks” pack no direct reference is made to the name “Father Christmas” or “Santa Claus”. They are simply referred to as “The Big Man”.
