Frequently Asked Questions:
How do I contact you? Via the CONTACT US form on our website. We advise against contacting us via our social media channels because messages/comments can easily be missed.
How much is postage and packaging?
- P&P FREE– 2nd class Royal Mail
- P&P £3.00 – 1st class Royal Mail
All orders are typically dispatched on the same day. Please allow for Royal Mail’s delivery times on top of this.
Do you post outside of the UK? We only post within the UK at the moment. But please do CONTACT US to see if we can arrange international shipping for you.
How will my book and or activity pack/s be packaged? We wrap each activity pack in sustainably produced, chemical-free tissue paper and box them in letter-box size postal boxes. We also package our books in sustainably produced envelopes (unless you have a large order; our activity packs will come packaged the same way, but inside a larger box).
We are a business. Can we stock your products? Yes, please get in touch to arrange a chat with us via our CONTACT US form.
My order has not arrived; what can I do? If your order does not arrive within 14 days, contact us via our CONTACT US form with your order number so we can check the details and resend it to you. Missing orders must be reported within 30 days.
We use the name ‘Father Christmas.” Is this name used in the elf packs? No, in the “Happy Elf Activities” pack, the only prop cards which refer to “Santa” in the pack are “The Happy List” certificate and the “Day Off” slips. However, we have included optional downloads for these (via the QR code on “The Happy List” page) with a blank space at the bottom so you can print one off and add your preferred signature.
In “The Bossy Elf’s Terrible Tasks” pack, no direct reference is made to the name “Father Christmas” or “Santa Claus”. They are referred to as “The Big Man”.
Is a printer required for the elf packs? No printer is needed for the Happy and Bossy Elf Activity packs. However, there are some optional printables (in colour or greyscale) that you can print if you want to go the extra mile!
Do you have to do all the activities in the elf packs? No, not at all. There is more than enough in each elf activity pack for at least two years of the elf! We have also included some extra free easy elf ideas on our socials for you! You can do as little or as much as you fancy!
Is there really 4 Day Off Slips included in each elf pack? Yes.
